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We are here to answer your queries. Please look through our FAQ, or use Live Chat to ask questions to a real person.

QWhere is my order shipped from?
ADepending on what products are ordered, we ship from 2 different fulfilment centres , both based in E.U. countries.
QDo you ship to the U.K.
ANO, not under any circumstances.
QWhy have I received an email requesting further information labelled "Security Check"
AWe will occasionally check the authenticity of our customers to prevent fraudulent purchases. If you have no trading history with us, then any order over €100 may be put on hold and you will be asked to provide proof of identity. In this case, your order will not be processed, under any circumstances, until this information has been supplied. We may also ask for this information if we see that your ordering pattern dramatically changes...for example you have 10 previous orders, each for under €50, then you place an order to the value of €300, which is outside your normal ordering pattern and may cause a security check to be raised.
QI have not received any email updates have you shipped my order?
AAll orders will receive email updates. If you have not yet received an email, then please check your junk mailbox, as some emails seem to be directed there. You may also log in to your account and check the status of your order at any time.
QWhat are your payment processing options?
AWe do not accept credit/debit cards. Payment options are subject to change. The current payment options will be listed during the payment checkout stage.
QHow long should my order take to arrive?
AEU orders will normally arrive within a week. Non EU orders will take a little longer. The average shipping time is between 3 and 12 business days, but they can take longer.
QDo you offer Express Shipping?
AAll shipping options will be displayed at the point of order. If we are able to provide an express option, it will be listed there.
QHow much can I order from you?
AWe have the ability to supply anything from a 250mg sample, right up to multiple kilograms. Please contact us for a quote, if your required product weight is not listed on this site.
QDo you accept Paypal?
AWe do not accept Paypal, as purchases of this nature are against Paypal's terms and conditions. Please be aware that if you do purchase research chemicals via PayPal, you are violating PayPal's terms of business, and you risk having your PayPal account closed, and your balance held for 180 days.
QDo you supply free samples?
AWe do not supply free samples.If you are a regular customer, and would like to sample a certain product, whilst placing an order, just make a request in the comments section. If we are able to, then we will dispatch a sample, along with your order. We will do our best to supply a sample, but please don't be offended if a sample is not provided.
QI ordered the wrong item can I return or replace it?
ADue to the nature of this business, all sales are absolute and final. If you wish to amend an order, please log-in and check to see if your order status is showing "pending", or "awaiting payment". If so, please contact us via live chat, to amend your order. There are no exceptions to this. If you do not see either of those statuses, your order has been processed and is in the mail queue, ready to be shipped. We cannot shut down our processing centre to dig out your package, so please don't be offended when we tell you no.
QIs your company legitimate?
AYes we are 100% legitimate! has been supplying research chemicals for many years. You will be able to search for many of our online reviews and ratings left by our customers. We can always provide references, if you wish.
QHow will my order be packaged?
AAll orders are packaged discreetly in padded envelopes, or envelopes with heat sealed sachets inside. There is no mention of product names, or our name on the outside of the packages. Full chemical details are supplied inside the packaging.
QHow can you guarantee my order will arrive to my address?
AIn truth, we cannot guarantee any order will arrive. If you have chosen a traced shipping method, then please wait 30 days before contacting us.
QMy order has not arrived yet can you call the mail service and see why its delayed?
ADue to the variable times taken to deliver packages around the world, we don't chase up orders until 30 days after we've shipped, depending on your chosen shipping method. If available, and you chose a tracked/insured sipping method, we will reship the order, following discussion with the postal company. The postal service will not provide any information that's not already available to you via their tracking portal, as provided to you within your order update emails.
QDo I get a tracking number with my order?
AYes all registered orders are supplied with a tracking number unless you select airmail which has no tracking option.
QDo you have a product that's not listed on your website ?
AWe can source most products in any quantity, If they is a product you are interested in, contact us for more information. We will only source products not listed on our website if the order is 250g or over.
QMy tracked order has not arrived after 21 days, can I have a refund instead of a reship? We are kind enough to offer a free reship which is more than some vendors offer, so a refund is out of the question.
QIf I order now will my order be here tomorrow?
AProbably not, unless you happen to be in the same region as our dispatch facilities.
QWhat courier service do you use?
AFor all standard orders we use international tracked or regular airmail.
QI have seen prices cheaper than yours on another website, will you price match?
AI'm sorry, but we have fixed our prices to be extremely competative and have discount offers, from time to time. We are renound as a trusted, reputable research chemical vendor, and price our products based on quality. There are suppliers that offer inferior products...we can't match these...sorry.
QI am a regular customer can I have a discount?
AWe will decide when we offer discounts and normally you will be notified by email so be sure to make a account to take advantage of all discounts and offers. We run many discounts and special offers, at various times.
QI have had an email saying my order is being shipped from 2 locations, why is this?
AThis is due to there being different laws in the 2 dispatch centres we work from, and some stock can only be held for legal reasons, if an order is split shipped, both will be sent but they may arrive a few days apart on rare occasions. uses cookies to improve your experience throughout this website.

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