After a frustrating order at the beginning of the year, and me being far more annoying that I think was warranted, I have to say, Matt has been a breath of fresh air. When approached with my frustrations, Matt contacted me personally and assured me that it would be taken care of. I am, frankly, so confident in his customer service, that even with a pending reship of a lost package, I went ahead and placed another order this morning. The post can be unreliable at times, but Smokey's will do everything they can to make sure that they are always regarded as a legitimate and reliable supplier of fine research chemicals to researchers. Matt exudes a sense of personal ownership that goes above and beyond what is expected in this industry.