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Shipping & Billing

Shipping

We provide 3 shipping methods, depending on your chosen delivery address/country.

Standard Delivery

Standard delivery is not traceable. Once your package has left our despatch centre, we are no longer accountable for it.

Tracked Delivery

When you chose Tracked Delivery, you will initially be provided with an order confirmation email that will NOT include your tracking details.

Once the courier has collected your package from us, we will add the Tracking Code to your order history and email you the details, which will include the tracking code and a link to follow. This link allows you to to track your goods through the delivery company's tracking portal. We do not have any more information about your package, than seen in that portal.

If your package has not arrived within 30 days, please contact us via LiveChat, or use the Contact Us form, and provide us with the details of your order, including your order number.

Tracked & Insured Delivery

Tracked & Insured Delivery entitles you to 1 reship only. You must wait 30 days for your package to arrive, before claiming your reship. Your claim must be placed no later than 60 days after your order date. So wait 30 days, then claim within the following 30 days. Any claims that do do reach us between 30 and 60 days after your order date, will be rejected. If you chose Tracked and Insured Delivery, and your delivery does not arrive because it is NOT LEGAL in your country, we will not reship it. Make sure it is legal, before ordering!

When you chose Tracked Delivery, you will initially be provided with an Order Confirmation email that will NOT include your tracking details.

Once the courier has collected your package from us, we will add the Tracking Code to your order history and email you the details, which will include the tracking code and a link to follow. This link allows you to to track your goods through the delivery company's tracking portal. We do not have any more information about your package, than seen in that portal.

If your package has not arrived within 30 days, please contact us via LiveChat, or use the Contact Us form, and provide us with the details of your order, including your order number. If your delivery has been delivered, we will provide you with the details of this. If the delivery company have not delivered the package, we will reship the order, at no cost to you 1 time only.

Delivery Timescales

Shipping research chemicals around the world, is generally pretty fast, however, we do see that some packages can take as long as 30 days to arrive. If 30 days have passed, and you are unfortunate enough not to have received your order, contact us via Live Chat, and tell us your order date and your order number, so we can look into your problem.

YOUR ORDER STATUS

When you place an order with us, you will recieve emails updating you about the status of your order.
Our Order Status's are as follows:

We have strict shipping restrictions in place, if we believe a chemical is not legal in your region we will not ship there, but it is down to you, the end user, to confirm your Legal Position with your local law authority. We take no responsibility for any legal issues in your region.

Please do not ask us to use different chemical names to avoid customs etc, we will not do so under any circumstance.

All orders placed before 4pm CET will be shipped that day.

Any order placed after 3pm Friday will be dispatched on Monday.

Please note... We do not ship on Saturdays and Sundays.